Why is this so concerning? Think about it. When an employee shares with you they are leaving a company because they don’t understand the direction of the company, what they’re also saying or revealing is:
As a sales leader or business owner it's real easy to get caught up in the day to day operations of your business. It can become difficult to see the forest through the trees. As such, you can easily loose touch of what direction you're headed in. It sort of reminds me of that hilarious scene from Planes, Trains & Automobiles where Del (John Candy) and Neil (Steve Martin) think they know where they are headed and ignore all the signs telling them they are in fact going the wrong way.
So why is this so important?
This is actually concerning for a few reasons. First, you may be experiencing turnover with your existing staff for the reasons mentioned above, all of which senior management has complete control over. Thus, these mistakes can be avoided. But this is also concerning because “lack of company direction” seems to be more of an epidemic than a “one-off” issue based on how often my clients (and I) have heard this. And this leads me to my third point of why this is so concerning.
Ask yourself this. Can you, with a clear conscious, articulate the goals, values and overall strategic direction of your company to a potential recruit? Second, and most importantly, will the recruit see and “feel” what you articulated to them once they join your organization or will they feel that you simply gave them a “sales pitch” to join your organization? In other words, can you “walk the walk?” If so, good for you!! However, if the answer is no or you're unsure, how can you expect to recruit new talent into your organization? How can you expect to attract and retain top talent?
The first question to figure out is, is there a strategic plan in place? If the answer is yes, then the problem can be isolated to poor communication of the plan to the rest of the organization. Senior leadership needs to work on how to effectively communicate that plan to the team. Hint: your strategic plan needs to be communicated to your team over and over and over again repeatedly.
If on the other hand there is no clearly defined strategic plan in place or you have “lost your way,” here a few good questions to ask yourself to get things back on track.
The market has clearly picked up and people are looking to make a move. Perhaps it’s time to check in with your employees and make sure they understand the direction of your organization. And maybe it’s even time to review your core values and make sure you can clearly articulate to recruits the direction of your organization. And do it in good faith.