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Sales Metrics to Hold Sales Managers Accountable

by Gerry Gadoury on Oct 28, 2014 10:14:20 AM

As owners and senior management it is our responsibility to track the behaviors and sales metrics of our sales managers, just as we expect them to track their sales team and hold team members accountable.  This is a critical step in the development of a strong and successful sales culture that, as owners and senior managers, we model the behavior we expect of our direct reports (Managers) and, by extension, the individual contributors in the organization.  In most organizations the sales managers are also responsible for carrying their own book of business.  That is the assumption for the purpose of this discussion.  So, what do we track?

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5 Tips For Turning New Hires into Sales Superstars

by Dan Fisher on Oct 28, 2014 9:51:01 AM

We are paid professionals for identifying, interviewing, screening and delivering superstar candidates for our clients. We get paid handsome fees for our work. So why is it so darn difficult to turn our own internal hires into superstars?  After all, we're the experts, are we not? 

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Seven Signs Your New Job Order is Not Legit

by Gerry Gadoury on Oct 15, 2014 8:39:00 AM

Finally! You hang up the phone and look at your notes. You’ve been working for (what feels like) forever to get into this account, to get this manager to work with you and now you’ve got an order. All that’s left to do is to get it in the system and get it in front of the recruiters.

But wait, after all this work are you certain that this order is ready to put in front of your delivery team? Will it best represent your client’s need (and your reputation!)? Nothing will derail a salesperson’s efforts faster than losing the faith of the recruiting team. Are you even certain that this is a real order? Is this supporting your new Account Development goals? Here is a quick guide to make sure that the order has the commitments from your client to ensure a positive outcome and win the minds of your delivery team.

The 7 Commitments are important in gauging how “real” a job order is. You need to verify the commitments in every conversation, using various and differing approaches. If you don’t have all the commitments, it does not mean you should not work the job order, it means you should figure out how to get the client committed.

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Topics: closing job orders, IT Knowledge

How to Write a Prospecting Email

by Dan Fisher on Oct 2, 2014 8:00:00 AM

Dear Jim,

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Topics: Email

Four Simple Ways to Improve your IT Industry Knowledge

by Gerry Gadoury on Sep 25, 2014 7:41:00 AM

Success in the IT Staffing Industry demands a commitment to ongoing education.  Being a sales person in this industry requires us to be able to “talk the talk” with hiring managers and consultants.  This means possessing IT industry knowledge. Whether that means understanding the differences between software development methodologies when speaking to a VP of software development, or understanding the unique needs of a business leader in the Retail space when they are looking for a Business Analyst, one thing remains the same: the better YOU understand what THEY are saying and what THEY need the more confident you will feel and the more confident that manager will be working with you and that your candidates will be on target.  And, perhaps most importantly, if that manager is confident that you are going to deliver for them, how likely are they to take calls from your competitors?

Now, it is important to remember that we do not need to become subject matter experts in our chosen niches (whether they be technical, job specific, or industry).  What is critical is that we have a strong “High-Level” IT industry knowledge including the  jargon, work flow, and specific needs of both our clients and our consultants.  This knowledge takes time to accumulate, but the steps toward that knowledge are easy to take.

  1. When you hear a manager (or consultant) mention a technology or a business process that is new to you write it down.  During the time you devote to research each day (and I KNOW you devote time to research each day!) Google or Wikipedia that phrase.  No more time than that, just a quick search to get a very basic understanding of what that is.  If you find that technology or process being mentioned more than a few times THEN do a more concerted search on the topic and take a little more time to gain more depth of knowledge in the area but, like everything else, jealously guard your research time and only dedicate time for a deeper dive to topics that you hear often enough to warrant your investment of that time.

    2-    Talk to your Hiring Managers and Consultants.  You will never have a better learning source than the folks who work in that space day in and day out.  Additionally, if you show genuine interest and a desire to learn about the things they are passionate about it creates an exceptional opportunity to build rapport.  Generally speaking, technical folks love to talk about technology with people who want to hear about it.  The same goes for business leaders who are given the opportunity to expound on business processes that people in their personal lives rarely have any interest in.  The key here is to be genuine and strategic in your questioning.  When talking to a manager (whether it be when you are taking an order, getting interview feedback, or just following up) ask the manager about what you are trying to learn when it comes up. 
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Topics: IT Knowledge

The Truth About Your Sales Data

by Dan Fisher on Aug 26, 2014 10:25:00 AM

How do you recognize the difference between your superstar sales reps and your average performers?  
When I ask this question of my customers they typically tell me, “that is easy, I just look at their performance. Either they’re making placements or they’re not.”  They go on to say that they look at the data, specifically the activity and performance numbers. Sounds easy enough, but what do you do when your data tells you that your superstars and your average reps are performing the same activities and producing the same level of activity?  To take it step further and I have certainly seen this one throughout my career, what do you do when you see that your C player is actually doing more activity than your superstar?  How can that be?

The Problem With Your Data

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How to Implement a Unified Sales Process (Part 3 of 3)

by Dan Fisher on Jul 26, 2014 6:42:00 PM

This is part three of a three part series.  On June 19, 2014 I presented at Bullhorn Live on how to implement a unified sales process.  Below is part three of the series.  You can read part one here.  You can read part two here.

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Topics: IT staffing, Sales Training, sales process, process mapping

How to Implement a Unified Sales Process (Part Two)

by Dan Fisher on Jul 15, 2014 2:49:00 PM

This is part two of a three part series.  On June 19, 2014 I presented at Bullhorn Live on how to implement a unified sales process.  Below is part two of the series.  You can read part one here.

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Topics: change management, user adoption, IT staffing, sales process

How to Implement a Unified Sales Process (from Bullhorn Live)

by Dan Fisher on Jun 23, 2014 9:08:00 AM

Last week I had the opportunity of presenting at Bullhorn Live.  This is Bullhorn's annual user conference to not only showcase their CRM/ATS software but to give users a chance to learn about industry best practices.  In my case, I spoke on how to implement a unified sales process and why having a sales process is critical to scaling your business.  This is part one of a three part series recapping of my presentation.

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Topics: IT staffing, sales process, bullhorn, bullhorn live, dan fisher

Implementing (or Rightsizing) Your Sales Process

by Dan Fisher on Jun 16, 2014 9:34:00 AM

Do you know who Edwards Deming is?  I didn’t think so.  I didn’t know either.  Edwards Deming was an American statistician, professor, author, lecturer, and consultant.  And he was credited for saying “a bad system will beat a great person every time.”  You know what, he’s right!  Take it from me, I learned the hard way.  And in my six years providing sales training and consulting services, I have seen hundreds of others learn the hard way as well.

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Topics: IT staffing, sales process, sales performance, sales management

Improve Your Sales Effectiveness

A blog offering fresh ideas, novel sales strategies and sales leadership advice for the IT staffing industry.

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