We're now going on our 8th year at Menemsha Group and in that time we have had the opportunity of working with over 350 different IT staffing and professional services firms and thousands of sales reps across the country. We've learned a ton in that time and here I want to share with you some of the most common pitfalls you need to be aware of when building and deploying your sales training (and new hire on-boarding) program.
The number # 1 job of any sales leader is to develop their people ensuring they maximize their potential and ultimately hit or exceed their sales quota. But how do they do it In today’s competitive IT staffing market where sales rep’s and sales leaders face intense pressure chasing increasingly aggressive sales quotas? What are the key characteristics of top performing sales teams and how do top performing sales leaders ensure their reps bring their “A” game day in and day out ? Did you know….
Whether your chosen sport is basketball, football, baseball or hockey, the key to getting to the top of your game and perfecting it is practice. After all, practice makes perfect. We first hear this at a very young age and it’s a mantra that is adopted and followed by top performing sales leaders and sales reps. Top performing sales leaders know that in order to give their reps the best opportunity to win, they have to make sure that they have practiced their pitch, can effectively overcome objections, articulate their value proposition, etc…The point is, top performers don't focus on the end goal, they focus on practicing and getting better. For sales professionals, role playing gets to the heart and soul of practice and improving sales performance.
Topics: Sales Training
Let's investigate why Fast Growing, Inc is struggling to grow and failing to effectively scale their business.
Topics: Sales Training
This is part two of a two part series in which I'm going to share with you which metrics sales leaders should be tracking to drive improvement in the overall effectiveness of their sales training & on-boarding program. You can read part one here.
This is part one of a two part series in which I'm going to share with you which metrics sales leaders should be tracking to drive improvement in the overall effectiveness of their sales training & on-boarding program. This is part one.
It’s that time of year again. No, not client dinners, holiday parties and shopping. Well, yes that too. But what I’m referring to is implementing your 2016 sales strategy and goal planning. As a sales leader you’re probably asking yourself:
Below I highlight 5 key elements for sales leaders to focus on to ensure 2016 is a huge success.
Based on what I see and hear in the marketplace (knock on wood), 2016 looks to be a big year for IT staffing firms to hire additional sales reps and recruiters. But do you have a talent acquisition strategy? This is where it all starts. This step warrants you taking a step back to really think through the profile of an “A” player. To hit your number and scale your business, you can’t afford to hire weak sales people. Create your profile and a job scorecard. Your scorecard should detail the purpose (not describe) for the job and the desired outcomes of the sales rep’s work and the necessary competencies to execute it. It should describe the outcomes you expect from their activities.
Second, benchmark your existing sales reps against your job scorecard. Do they meet your profile? Would you rehired them? Are they producing the desired outcomes? If you have under performers you need to be thinking about your plan now for how you will manage them out of their current role and either into a new role or out of the company.
Stop Over-Relying on One or Two Key Performers to Hit Your Number
If you find yourself in this situation you need to fix it. This is actually a really dangerous place to be. They key to scaling your business and getting all sales reps selling from the same sales playbook and exceeding sales quota is to invest in your organization. When you walk into a McDonalds, Starbucks or a Whole Foods for example, regardless of where you’re located, you receive the same, consistent customer experience. Do you have a sales process in place which your customers and prospects receive the same customer experience? Do your customers and prospects receive the same experience from your under performing sales reps as they would from your top performers?
With a highly systematic sales process in place the sales leader no longer has to be overly reliant on one or two key top performers to carry the number. Assess the effectiveness of your sales process. You need to get into the details to find out what your reps are either skipping or can’t execute. Conduct a gap analysis highlighting which steps need to be added or optimized. Configure your CRM/ATS to drive adoption of your sales process and incorporate your sales assets and sales methodology (from your sales enablement efforts) into your CRM/ATS.
If I have learned anything as my time as a sales manager and leader and now a sales trainer and coach, there is no such thing as a silver bullet or quick fix answer to training sales professionals. It is a process and it just takes times. However, there is a right way and wrong way to go about it. If you think a one week or even a 2-6 week training program is going to effectively equip your sales team for the battle filed, you are grossly underestimating the time and effort.
An effective sales training program should be constructed around the sales process of your company. Sales people understand best in context to something they can relate to. Your sales training program should align with the steps of how you sell your IT staffing services and align with your customer’s buying journey-how they engage sales people and the steps they must complete in their buying process. You should also have a consistent sales methodology that highlights how you want your reps to execute each step of your sales process.
I suggest you build a blended learning program. Blended learning simply means that you incorporate a combination of delivery formats such as webinar based, classroom based, group workshops and online training. Just like you ask your sales reps to hit their prospects with different communication mediums-phone, email, face to face, social media- sales leaders need to take the same approach with sales training.
An online, cloud-based platform with intuitive real-time authoring and publishing enables you to not only ensure the learning material is easily accessible to your sales team at all times, but also track which of your sales reps have completed their training, and at what proficiency levels. Online learning has been around for years yet very few in the industry seem to be taking advantage of its benefits. What I have learned from designing and deploying the Menemsha Group Learning Management System is that it can truly transform your existing sales training assets (documents, case studies, materials) into engaging training modules and take the whole process up a notch.
Sales Enablement Strategy
If you ask 10 people to define “sales enablement” you just might get 10 different definitions or no response at all. If the term is new to you, that is OK. Let me share with how Forrester Research’s defines sales enablement (the definition I like) and why it is so important.
“Sales enablement is a strategic, ongoing process that equips all client-facing employees with the ability to consistently and systematically have a valuable conversation with the right set of customer stakeholders at each stage of the customer’s problem-solving life cycle to optimize the return of investment of the selling system.”
Sales enablement is about making sure that reps are ready and equipped to respond to customers and prospects at any stage of the sales cycle.
A common misperception is that sales enablement is sales training. Sales enablement is not sales training. Training is typically event based (such as a new product launch, new hire training, or the launch of a new CRM or ATS system). Sales enablement is a needs based process that focuses on providing access to valuable tools and information that will help them close deals anywhere and in real time. Think about it, sales reps are getting bombarded with objections, curve ball questions from clients and prospects, random requests for data, metrics, case studies and much more. If the sales rep is not able to effectively respond in the heat of the moment, the rep at best will have a delayed sales cycle but more likely a lost opportunity. This is one of the reasons why I built Quota King, to empower sales reps with the call planning tools right from within their CRM. They don’t have to go to some internal portal or shared drive to dig up the relevant information. That doesn’t offer the sales rep any value.
So give sales enablement some thought. Ask you sales reps what tools and sales assets they need at stage of the sales cycle
Sales Forecasting and Predictable Revenue
Not sure if you have a sales process problem? Ask yourself the following questions:
If you answered no to any of the above questions than you probably want to take a closer look at your sales process and how you define each stage of your sales cycle. When it comes to sales forecasting you want to eliminate "gut feel" predictions and you certainly don't want your forecast to be based on subjective data. Instead, use objective, verifiable or evidence based criteria to define the successful completion of each stage of your sales cycle. This tells your sales rep they have successfully completed a stage in the sales cycle and will improve your sales forecast accuracy. For example, "develop the relationship" is not a stage of the sales cycle because it is too vague and it is subjective. This needs to be quantified. Instead, it could be "CFO championed our solution." Again, just an example but you can see the difference. It is clear the rep was successful and it required the client to commit to some sort of action.
Lastly, make sure you are tracking the right sales metrics. We see far too many staffing firms that rely on following traditional industry-oriented sales metrics but they have no idea what affect it is having on their business. In short, they don't understand how the metrics they measure impact sales behaviors and they don't know which metrics are truly driving business results. In my next blog I will talk in more detail about which metrics you should be tracking.
Building trust with new prospects is no easy task. Heck, before you can expect them to open up their check book, you need to demonstrate how your service offering can impact their business.
If you follow my blog than you know I have talked quite a bit about the role & function of a Sales VP within an IT staffing firm. In this 3 part blog series I’m going to share with you 6 specific strategies that you can apply to help you achieve a scalable sales organization in which you will no longer have to rely exclusively on increasing activity levels as your only means for continued growth.
A blog offering fresh ideas, novel sales strategies and sales leadership advice for the IT staffing industry.