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Strategic Selling & Creating Demand With Executives

 

Last week I presented at the American Staffing Associations Staffing World, held in New Orleans.  Below are the highlights and key takeaways from my presentation, Strategic Selling: Building Credibility and Creating Demand with Executives.

Today's Customer....

  • They're more sophisticated in how they purchase products and services and more educated on the products and services available to them
  • They're inundated with sales calls...all services look alike, difficult to differentiate which is why they have "bake offs"
  • Slower to say
  • Result is vendor margins are being squeezed

What Your Customers Think About

  • They think in terms of their "current state" and "desired future state"
  • Sales people need to understand and recognize this and ask...
  • "How happy is the client with their current situation?"  What business issues must be addressed?"
  • "What is the end goal they are trying to accomplish and how can I help them achieve it?"

Transactional Selling

Meaningful Dialogue

Monologue or scripted

Natural conversation

Broadcast message (F&B's)

No manipulation

"Telling"

Real, open, honest dialogue

Customer's role is to ask questions

There are no steps: Customer fully engaged in conversation

 

Industry Examples of Transactional Selling

"I'm just checking in"

"Do you have any needs?"

"I saw on your web site/Indeed that you're looking to hire...."

"Our screening process consists..."

Accept job descriptions as client requirements (sales orders)

Call 1-2 contacts in an account then stop

 

Creating Demand: What Executives Are Interested In

  • Industry trends & best practices
  • Benchmarking data against competition
  • Fresh ideas & insight on hot topics
  • Speak like a thought leader
  • It's the sales person's job to share this with their clients through educational based marketing

               

Become a SME to Generate Demand.  How?

  • Write/repurpose content
  • Tweet/re-tweet content of value: build your community online
  • Gartner, Aberdeen, Forrester Research

What Executives Expect From Sales Professionals

  • Functional knowledge
  • Situational knowledge
  • Capability knowledge
  • Technical competency
  • This knowledge allows sales people to build credibility

Preparing For The Executive Level Call

  • 10K statement (risk factors)
  • Attend client webinars
  • Functional business line executives
  • Slide presentations (investor conferences)
  • Work this information into your dialogue to build credibility and probe for business issues you can solve

Impactful Story Telling

  • Executives love to hear powerful client success stories
  • Be able to explain your customer's business and their business objective
  • Explain the technical/business challenge you faced
  • Articulate how you approached the problem and the specific steps and tasks you completed to solve the technical/business issue
  • Articulate how your client has benefitted from your solution.  How has your client increased revenue, decreased costs and/or better utilized assets as a result of your solution?

Strategic Selling

  • Align around your customer's critical business issues
  • Be able to connect the dots between your client's business issues and your service offerings (solutions)
  • Understand how business issues flow throughout corporate America
  • Identify all the executive stakeholders and understand their role and influence in the organization
  • Develop and leverage account champions
  • When talking value propositions talk outcomes, not processes.  Tie results to critical business issues and include metrics when possible.

Comments

Dan and the Menemsha Group are adept at understanding the critical IT business issues facing corporate america and more importantly can convey those matters to the business development teams of organizations committed to providing value added partnerships to their clients.
Posted @ Thursday, October 20, 2011 2:28 PM by Robert Scheindel
Hi Robert, 
 
Good to hear from you and thanks for the feedback. Keep me posted/stay in touch. All the best. Dan
Posted @ Thursday, October 20, 2011 4:53 PM by Dan Fisher
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